"ASK MARJON" is your opportunity to have your
professional and career questions answered directly by and expert!
Marjon Meyer has extensive experience in the Human Resources arena
and is a highly popular and successful lecturer and
Marjon currently lectures a host of Secretarial, Administrative
and Management Training Courses, where she consistently receives
top ratings and often personal thanks from delegates for touching
Marjon's warm, caring and approachable manner makes her the
ideal person to turn to when you have a query or worry, and you can
rely in her complete dedication to providing you with the best
Your Questions and Marjon's answers will be published on the
SASPA website - in full confidence of course - so other SASPA
members can benefit from Marjon's expert advice.
To Submit a Question send an email to firstname.lastname@example.org alternatively
contact Claire on 011 454 5505
I have a question please. I work for the Finance Director, he
has an open door policy but his staff just walk in and out of his
office. How do I control this without upsetting the apple cart, as
I know he at times is very busy?
Read Marjon's Response
Thank you for your question. Yes, this can indeed be a tricky
It is important that managers have an open door policy and it is
good news to hear that your manager is indeed practicing this.
However, visitors should still report at your desk as you can then
screen the visitors and the subsequent requests. Having an open
door means being approachable and available, but within certain
You need to get your manager's buy-in, because he needs to also
encourage people to just check his schedule with you first, not to
control, him or put visitors off, but to manage the office
environment in a healthy manner. I am sure you can often solve the
problem that they wanted your manager to look at, and just imagine
how much time you could save him.
Perhaps put a friendly request that people should just check
with you first on the door. It can read like this: "In order to
optimise our office's service to you, kindly consult with Yvonne
Venter first before speaking the Financial Director. We aim to
solve your problem as best as we can"
Hope this helps! Remember to talk this over with your manager to
get his view and support!
Good day Marjon
I've been acting as an Executive PA for the past two years and
up to now I haven't received my acting allowance. I've asked my
boss for a meeting so that we can discuss this but he always has
excuses. I've found out that other PA's are getting their acting
allowances every month, this is so frustrating but I don't want to
talk out of frustration or anger.
What is the correct way of solving this so that at the end of
our meeting both parties will be happy? There was a position at HR
last year and I applied he refused to let me go but at the same
time he's playing games.
Read Marjon's Response
Thank you for your question. I can imagine that you must be very
frustrated! I am afraid the longer you allow this situation to
persist, the more difficult it becomes to resolve the problem. I
suggest that you approach your manager again and insist that the
situation is resolved immediately. Don't just ask for a meeting -
walk to his office when he is available and discuss your situation.
If this doesn't work, involve HR and approach your manager with the
help of this person to avoid him brushing you off again.
Don't allow your manager to stand in the way of your career like
with the HR position. You need to be assertive, firm, yet polite
and don't give up until this is resolved.
Your last resort is the CCMA, but I hope your problem gets
resolved before this.